Protecting your personal information

Hotel Fraye Nashville understands the importance of protecting the privacy of its clients and is committed to respecting your right to protect your personal information. This policy explains the kind of personal information that is collected, its use and the context of its disclosure. That said, please be advised that your use of this website confirms that you accept that your personal information may be used in accordance with this privacy policy updated on May 31, 2022. From time to time, Hotel Fraye Nashville may change this privacy policy at its discretion, at which time the latest version will be posted on its website.

Information collected

Hotel Fraye Nashville limits the collection of personal information to information required for the purposes set forth. Upon making a reservation at Hotel Fraye Nashville, or purchasing products from its affiliated online stores, you must provide certain personal information, including your name, email address, home address, date of birth, telephone numbers, reservation details and any additional information requested by the hotel pertaining to arrival or departure, information about an event to be held at the hotel and any necessary payment information, including credit card numbers, excluding CVV numbers, required to complete the transaction, and by doing so, you implicitly authorize Hotel Fraye Nashville to use this information.

It is not secure to share your payment information, including your credit card numbers, by email, SMS or through social media. To protect this data, please send them to us only through the online booking form on our website, by telephone or by fax.

It is not the intention of Hotel Fraye Nashville to collect the personal information of minors (as defined by applicable laws). In such a case, we invite a parent or guardian of the minor to contact us so that we may take the appropriate steps to erase the information.

Use of information

Primarily, the information collected allows us to identify you, contact you when necessary, to personalize our service and to complete a transaction. Secondly, the information allows us to conduct market research to better meet the needs of our customers, review their experience, and improve the effectiveness of our website and promotional efforts. When making a reservation or purchasing a product, you implicitly authorize Hotel Fraye Nashville to add your email address to our mailing list. At any time, you can opt out of our email marketing communications by contacting us by telephone at 615.321.1007 or by sending an email to the following address: Curio.Nashville@concordhotels.com.
Hotel Fraye Nashville does not sell your personal information to third parties, nor does it use or disclose your personal information for purposes other than those for which it was collected, unless Hotel Fraye Nashville obtains your express consent, in case of emergency (i.e. to protect the life, health or property of a person) or as required by law.

Access to information

In accordance with the law, you are entitled to access your personal information stored on file or to update or remove them as needed. To do so, please contact the Communications Department by email, at the following address: Curio.Nashville@concordhotels.com. Due to technical constraints or financial constraints or legal requirements, some information may have been stored in backup systems or in log files. This can prevent your personal information from being entirely deleted following a deletion request.

Protection of information

In order to prevent the loss or theft, as well as access, disclosure or unauthorized use of your personal information, we have put in place protective safeguards as well as physical, electronic and operational security measures in accordance with industry standards and practices. We stress that Hotel Fraye Nashville is PCI compliant. Moreover, we encrypt personal information, including your credit card numbers used for payment, and restrict access to your personal information to employees who require this information to perform their duties.

Reservations and changes by third parties

If a third party, including a family member, friend or colleague, attempts to make a reservation on your behalf, they must provide the same personal information that you would normally use to complete a transaction. Unless otherwise stated, we trust that this third party has your consent and permission to provide us with your personal information and make a reservation (and any necessary modifications) on your behalf, in accordance with this privacy policy. The aforementioned third party, as well as the personal information provided by this third party, are subject to this policy and the practices applicable to the protection of personal information. If a third party in possession of your name, phone number, address and booking number attempts to make a change to your reservation, we will communicate the requested information to that person and allow them to make the necessary changes, as we believe that you have authorized him to do so.

Cookies and social media widgets

To ensure the proper management of our website and optimize navigation, our website collects standard data from internet log files, including your IP address, the name and language of your browser, the address and frequency of pages you’ve visited, including sites using different types of cookies and conversion tags. We cannot view the profile of your computer or extract information from your hard drive. It is also possible that certain browsing behaviors will be recorded for purposes of analysis. Rest assured that the data we collect remains anonymous and will never be shared with another party. Our aim in collecting this data is to improve your experience when visiting our website. The default settings of most browsers are set to accept cookies, but you can change the settings to block or limit their use.

Moreover, our website includes functions related to social media, such as the Facebook Like button. These functions may collect your IP address, record pages you visit on our site, and leave cookies in order to complete their function. These functions and social media widgets are either hosted by a third party or directly on our site. Your interactions with these functions are governed by the privacy policy of the company providing the function.

Our website hosts blogs, forums and other applications or social media channels that enable interaction between us, you and other users of our website. Any information you disclose while using these applications, including personal information, can be viewed, collected and used by others. We have little to no control over these applications and as a result, we are not responsible for the use, misuse or misappropriation by another user of any personal information you disclose while using such applications.

Questions

If you have questions or concerns about the protection of your personal information, please contact us.

Contact us
Curio.Nashville@concordhotels.com
615.321.1007
1810 Broadway St.
Nashville, TN 37203